Our Comprehensive FAQ Guide

If your order arrives defective, damaged, or incorrect, please reach out to us right away. We're here to address and resolve any issues, ensuring your satisfaction promptly.

We cannot accept returns for perishable goods, custom orders, personalized items, personal care goods, hazardous materials, flammable liquids, or gases. Returns on sale items and gift cards are also not permitted. If you need clarification on your item, please contact us for advice.

To exchange an item, first, return the original item. Once we accept your return, you can place a new order for your preferred item.

For our customers in the European Union, you have the right to cancel or return your order within 14 days for any reason. The same return conditions apply: items must be in original, unworn condition with all tags attached and in their original packaging. Proof of purchase is required.

Once we receive and inspect your returned item, we'll inform you about the approval status of your refund. Approved refunds are processed to the original payment method within ten business days. Please note processing times can vary by bank or credit card issuer.

Our jewelry is available in 18k Yellow Gold or 14k White Gold finishes, presented in a standard or luxury box. Although our jewelry has no warranty, damaged items can be returned within 30 days. We do not offer customization or resizing services. For any questions, whether by email at delaceydavis@gmail.com or text at (267) 733-5921, our team is available 24/7 to assist you.